Store Policies

Shop SRQ Order Placement Information

Orders placed by fax, email, phone, or online will be processed with a three day turnaround. This excludes holidays, weekend, and in accordance with the GSGCF Shop calendar

If merchandise is out-of-stock, you will be notified within 24 hours from receipt of order, excluding holidays, weekends, and in accordance with the GSGCF Shop Calendar.

All shipping and handling charges are consistent with GSUSA shipping and handling charges.

Please allow 5 to 7 business days for delivery from date of shipment.

When ordering special orders or if items are out-of-stock, please allow a minimum of 4- 6 weeks.

Return & Exchange Policy

30 Day Return Policy

GSGCF Girl Scout Shop has a 30 Day Return Policy. A list of specific guidelines is listed below.

Merchandise may be returned with receipt in the original packaging (including all tags) and in sellable condition. A refund will be issued by cash (under $10), check, or a credit card, depending upon original method of payment.

When a refund is issued as a check, a GSGCF check will be issued within 14 days. GSGCF Checks are issued two times a month. (15th and 30th)

Current merchandise returned without a receipt, may be exchanged only.

Items purchased using cookie dough/shop points may be exchanged only.

No Clearance or Discontinued merchandise may be returned for exchange or refund.

Special Order items are not available for exchange or refund. This includes special order Fun Patch items.

Mailing items for Return or Exchange Information

If you need to return or exchange an item, we recommend you use United Parcel Service, FedEx, or insured Parcel Post. We also recommend wrapping the package securely.

Always include a copy of your packing slip with a notation indicating:

1. The exact nature of the problem.
2. The corrective action you are requesting (refund or exchange).
3. Your daytime telephone and/or fax number.

If you do not have your packing slip,

1. Indicate the order number (if available).
2. Name and address of the person who purchased the order.

Note that shipping and handling fees are not refundable, unless the return resulted from our error. Please allow approximately 14 business days after we've received your return for the refund to be processed.  You can expect a refund in the same form of payment method originally used for purchase.

Contact information: (Phone) 800-232-4475 x328 or 941-921-5358 x328  (Fax) 941-923-5241

Mail your return to:

Girl Scout Shop SRQ

4780 Cattlemen Road 

Sarasota, FL 34233

Attention: RETURNS DEPARTMENT.

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