Frequently Asked Questions

Purchasing:
To purchase items, add items to your shopping cart. by clicking "add to shopping cart." Select the quantity, size and color if applicable.

Fill in all required fields in the secure online order form.

Once you have finished shopping, submit your order.

NOTE: Product availability is not guaranteed.

An email confirming receipt and the status of your order will be sent to you.

Payment Options:
Lone Star Legacies accepts the following forms of payment:

Note: your credit card will not be charged until your order is shipped.

Texas State Sales Tax:
Sales tax will be charged on all items purchased, including shipping fees, as required by the State of Texas.

Shipping:
All orders will be shipped via UPS ground.

NOTE: UPS does not deliver to P.O. boxes, please be sure to submit the complete street address on order from.

All confirmed orders are processed for shipping the following business day (Monday through Friday, excluding holidays).

Shipping costs vary depending on the weight and size of each order. All orders will be shipped via UPS ground unless otherwise indicated. Lone Star Legacies only ships within the Continental United States.

Tracking numbers are emailed to you at the time of shipment.

Returns / Exchanges:
If you are not satisfied with your purchase from Lone Star Legacies, you can return it to our store in downtown Austin, Texas at 1220 Lavaca Street, Austin, Texas 78701.

Lone Star Legacies does not accept returns or exchanges on special-order/customized items.

Returns/exchanges are only accepted within 14 days of purchase. Merchandise to be returned or exchanged must be in good order with no scratches, dents or after purchase imperfections.

Please send items securely packaged with shipping prepaid to the address listed above.

Refunds will be issued in the same tender as purchased.

Lone Star Legacies will do everything possible to to accommodate an exchange request. Our ability to process the exchange is based on product availability which is not always guaranteed.

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