Store Policies

Our shipping policy:

• We ship all orders within 3-5 business days.
• Items may ship from three different fulfillment centers in Indiana, based on the specific item purchased (Indianapolis, Madison, Angola).
• Express shipping is not available, and most items are shipped via USPS.
• Shipping fees associated with your order also include a handling and processing fee.
• We ship to the 48 contiguous states only, and cannot ship to Hawaii, Alaska, or to overseas addresses.

Our return policy:

• If at any time you are unhappy with your purchase, please contact us by sending us an email at bpavlik@dnr.in.gov.
• SPR GO! packs. Due to the nature of these "packs", we cannot offer any exchanges or refunds.

Our payment policy:

• We accept all major credit cards.
• Your credit card will be charged upon order placement. 
• If you have questions concerning a charge, please contact us by email at  bpavlik@dnr.in.gov

Lost/stolen state park permits

• The Indiana State Parks will not replace your permit if lost.
  
• If your permit has been stolen, and you wish to request a free replacement, please note that your request must be accompanied by a police report. This type of request should be emailed to jplanck@dnr.in.gov
  

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