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Frequently Asked Questions

FAQ:


Q: How long does it take for my order to be shipped?
A: Most cases 1 business day

Q: Do you ship INTERNATIONAL?
A: Yes, but shipping times to non US locations are not guaranteed. You will be charged actual shipping and your invoice total will change to reflect the actual shipping rate. FREE SHIPPING does NOT apply for international orders.

Q: Does the webstore carry ALL of your in store product?
A: Not at this time, only a limited selection of products.

Q: How much is shipping?
A: FREE ground shipping on all orders over $79.99! (US Orders Only)

Shipping Rates (US ONLY)
  Level Standard - Ground Two Day Next Day
$29.99  $6.99 $23.99 $31.99
$69.99  $9.99 $24.99 $34.99
$79.99  $14.99 $34.99 $39.99
$80.00  $0.00 $34.99 $39.99
$500.00  $0.00 $44.99 $59.99


Q: Whats the Return Policy
A: Return Policy

  • Returns and exchanges can be accepted within 15 days from the invoice date.
  • All items must be unused and in like-new condition
  • Clothing must be unworn and unwashed
  • All shoes must be unlaced and unworn (we recommend trying shoes on, in a carpeted area, using clean socks)
  • DVDs and Videos must be unopened
  • Customers are required to pay for all shipping costs on returns (unless your order qualifies as a miss ship)
  • Skateboard decks are not completely guaranteed. Once the deck has been used it cannot be returned or refunded. The only exception would be a manufacturing defect (warped deck, miss drilled holes, delamination)
  • Skateboard Decks that have grip tape applied or have been assembled in any way can not be returned
  • Pulse Boardshop does not issue refunds on shipping on returns/exchanges unless it qualifies as a miss ship. Pulse Boardshop will refund up to $10 on return shipping fees for miss ships.
  • Pulse Boardshop does not issue refunds on shipping for canceled or refused orders after they have already been shipped.


         
         
         
         
         

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