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Frequently Asked Questions
Ordering
How do I place an order online?
Placing an order online is safe, easy and fast. Select the products you would like to purchase, specify your choice of personalization and place them in your shopping cart. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.Upon submitting your order, you will receive an immediate acknowledgement of your purchase. Payments take 24 hours to process in our system. An order confirmation is e-mailed to you within minutes. The order confirmation will verify the style, size, color, quantity.Can I place orders by phone?Yes, we can accept phone orders at (701)757-0770. Our customer-care staff is available Monday through Saturday 10:00AM to 6:00PM CST to answer your questions. What are my payment options?
Orders can be placed online using Visa, MasterCard, Discover, American Express. What is the minimum quantity?
We welcome orders of all sizes. There is no minimum quantity for any of our products. Do you charge sales tax?
Sales tax will be added to shipments for residents of the state of South Dakota and North Dakota only. No sales tax will be added to shipments made to other states. Tax is charged on the entire order, including the costs of shipping and handling. Sales tax will only be assessed for orders that are shipped within the state of South Dakota and North Dakota. Will I receive email confirmation?
Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.
When your order is shipped, we will send an email containing delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
Order Status & Updates
How can I check the status of my order?
To check on the status of your order, please go to the customer service page. You will be asked to enter your order confirmation number to retrieve the status of your order. You may also call us at (701)757-0770 or email us at info@sportszoneinc.com. When emailing us, please include your name and order number. We will respond to all inquiries within 48 hours.
What is your shipping method and cost?
We work with USPS and UPS and offer Next Day Air, 2nd Day, 3 Day Select and Ground shipping services. Any shipping option other than Ground shipping incurs a premium shipping fee.
Will I receive tracking information?
Once your order has been processed and shipped from our facility, we will send an email containing USPS or UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
Can I pick up my order at your store?
Yes. To pick-up your orders at the store please call (701) 757-0770 to place your order. Any order placed online will automatically ship.
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