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"Best Independent Eco General Store" by The L Magazine |
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To obtain the status of an order, enter the confirmation number and click Go!.
Payment Options: We ship via the US Postal Service and offer the following services: *Priority Mail, 2-4 days. *First Class International Mail , 10-15 days We selectively reuse shipping boxes that are in good condition from our suppliers to ship orders in. If you see a box that appears reused, know that it's reuse is saving trees. Overnight Delivery: If you need an eco-friendly item immediately, we understand. Please call in any urgent orders to 212-254-5400 or place your order online and then call to confirm. International Orders: Order Delivery Status: All items that are in-stock are usually shipped the same day. Occasionally an item will be temporarily out of stock, in this event we will send you an email notifying you of any delays. Sustainable NYC Guarantee: We want you to love everything you buy from us. If for any reason you are not completely satisfied, please return the item unused , with original packaging to us within 30 days of the date you received it. Just tell us if you want an exchange or a refund and we will take care of it! Return/Exchange Policy: If something is not exactly what you want for any reason, we will exchange or refund it within 30 days from the date you received it. Privacy Policy: Sustainable NYC protects the privacy of our subscribers. Here is our Privacy Policy:
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. Frequent Asked Questions: Q: How can I view the status of my order? To obtain the status of an order, enter the confirmation number and click Go!. |